You may return full priced items for a refund postmarked within 14 days of receipt.
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it with the original tags.
Sale items and swinwear cannot be refunded or exchanged.
Unfortunately we do not offer refunds on any Gift Cards purchased.
The customer is responsible for paying for shipping costs for returning any item/s using a trackable shipping method. All shipping costs are non-refundable. The Mimanera Shop is not responsible for items not received due to shipping issues while in transit.
To prepare your return:
Check that all labels are on items
and then send us email:
info@mimanera.com
with order number and reason. courier will collect your item back to our office at cost 20LS.
Once your returned item is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
If you need to exchange an item:
send us an email at
info@mimanera.com
with order number and whice item would you like instead. And we will take care of everything. And you will only have to pay for the shipping 30ILS.
For Any questions please email us at info@mimanera.com
